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Service Delivery Standards
Steps of service work studies combined with the Deterministics Resources Manager software will determine the best delivery design as well as calculate the best deployment of servers, server assistants, hosts, runners and counter staff (in quick service) at various ranges of business volume.
Analysis of tradeoffs in service quality and service cost can be performed based on different service delivery configurations and brand standard goals covering:
- Guest arrival patterns and table turn times - ideal versus actual
- Menu coursing and menu mix
- Degree of variation in production and service timing
- Degree of guest participation
10 Golden Rules of Service Delivery - View Article
| Results include: | | Peak hour sales increased 32% Service quality dramatically improved with revised style of service Service labor cost reduced by 1.5% of sales Quality of employee worklife improved with worker satisfaction up 20% Number of table turns increased 28% on weekend nights Throughput speed increased by 32% with same labor |
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