Restaurant Operations Engineering

Introducing...

Deterministics has developed a continuous improvement process for quantifying brand standards and re-working them to achieve their full potential. Our philosophy is that every work position, process, equipment piece and facility in a restaurant has a capacity that can be measured, and therefore, managed. We say that if you can't measure it, you can't manage it! If you measure your restaurant operations in capacity terms, then you truly understand the throughput potential of your brand. At the same time, you learn your physical limitations, so you do not overpromise and underdeliver. Marketing can get customers to your door, but how you manage your throughput determines how many you serve and how many will return. This is why we call the approach Throughput Capacity Management (TCM).

Working side by side with service staff in the dining room and cooks in the kitchen, Deterministics develops Labor Recipes^TM for each work position. We measure "everything that moves" in the operation to get both an outside-in look from the customer perspective and an inside-out look from the frontline worker perspective. This gives us five determinates of operations excellence: 1) variability in work processes, 2) capacity, or output, of work positions, 3) identification of workflow bottlenecks to create the most efficient facility design, 4) throughput modeling of menus and recipes and 5) Labor Recipe^TM - based labor standards for credible and accurate labor management.

TCM measurement methods combined with our Deterministics Labor System (DLS) software enable restaurant operators to streamline systems, reduce facility and equipment costs, reduce staff turnover, improve service, assure consistent food quality, improve productivity, increase sales and increase their bottom line.

TCM has been taught in restaurant schools around the world from the Hotel School in Lausanne Switzerland to Cornell University in the United States. Deterministics can train your internal staff on these tools and techniques for future concept growth and refinement (see Training Services)